Eastern Security Safe is committed to customer satisfaction. It is important to us that every transaction go as smoothly as possible.
We experience very few post-transaction issues. Should you not be 100% satisfied, please do not hesitate to contact our team at 508-473-1048. We work to rectify all issues ASAP.
Requests for product returns may be made within 30 days of the completed transaction.
Products must be in brand new condition with packaging and paperwork.
Refunds may be issued less the moving costs associated with removing an installed safes.
Returned shipment costs may be deducted from the refund.
Please Note: Unfortunately we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy or cancelation